Today's IT Managers are supporting a more sophisticated and demanding user community who expect services to be available when and where they need them, and problems to be fixed as soon as they occur. But how can you ensure a positive experience in an environment in which the IT infrastructure is growing in complexity and the pressure to reduce costs is growing in intensity?
Meeting this demand and keeping users satisfied is paramount to success, and this paper investigates how evolved ITSM technology that integrates IT operations processes can help.
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